Terms of Service

These Terms of Service (“Terms”) govern your use of Scrappy Media's websites, software and services (the “Services”). By creating an account or subscribing, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you have authority to bind that business.

1. The Services

We offer:

• DIY plans: self-serve social media scheduling and viral contest software.
• Done-For-You plan: we create and publish social media content for your business and help run your contests, along with access to the software.

Plan features and monthly contest entry allowances are described on our pricing page.

2. Accounts

You must provide accurate information and keep your login details secure. You are responsible for activity under your account. Let us know right away at support@scrappymedia.com if you suspect unauthorized access.

3. Subscriptions, billing and cancellation

• Subscriptions are billed monthly in advance and renew automatically until cancelled.
• Payments are processed by Stripe. By subscribing you authorize recurring charges to your payment method.
• You can cancel at any time from the billing portal in your account. Cancellation takes effect at the end of the current billing period, and you keep access until then.
• Fees are non-refundable, including for partial months, except where required by law or where we decide otherwise at our discretion.
• If a payment fails, we may pause the Services until it is resolved. Plan changes take effect immediately and are prorated.
• We may change prices with at least 30 days' notice. New prices apply from your next billing period.

4. Contest entry allowances

Each plan includes a monthly allowance of contest entries across all of your contests, which resets each calendar month. Once the allowance is reached, contests stop accepting new entries until the next month, unless you upgrade or purchase an add-on.

5. Your responsibilities for contests and giveaways

You are the sponsor of any contest or giveaway you run using the Services, and you are responsible for:

• Writing and publishing official rules, including eligibility, entry period, how winners are chosen, prize details and any “no purchase necessary” statement required by law.
• Complying with all laws that apply to your promotion, including sweepstakes, privacy and tax laws.
• Following the promotion rules of each social platform you use, such as Facebook's and Instagram's promotion guidelines.
• Selecting winners fairly and delivering the prizes you offer.
• Using entrant information only as permitted by law and your own privacy policy.

Scrappy Media provides tools for running contests but is not the sponsor of any contest.

6. Content

You keep ownership of the content, logos and materials you provide. You give us permission to use them to provide the Services, including publishing to your connected social accounts. Content we create for you on the Done-For-You plan is yours to use once the related fees are paid. You confirm you have the rights to anything you give us, and that it does not infringe anyone else's rights.

7. Acceptable use

You agree not to use the Services to:

• Break any law, or violate the terms of any social platform.
• Send spam, or post misleading, hateful, harassing or infringing content.
• Manipulate contests with fake entries or automated sign-ups.
• Interfere with, probe or overload the Services, or access them without authorization.

8. Third-party services

The Services rely on third parties, including social networks, Stripe and our social media scheduling and publishing provider. We are not responsible for their availability or their changes, such as a social network changing its features or suspending an account.

9. Suspension and termination

We may suspend or end your access if you breach these Terms, fail to pay, or use the Services in a way that could harm us, other users or third parties. You may stop using the Services at any time.

10. Disclaimers

The Services are provided “as is” and “as available.” We do not guarantee specific results such as follower growth, engagement or sales, or that the Services will be uninterrupted or error-free.

11. Limitation of liability

To the fullest extent permitted by law, Scrappy Media will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.

12. Indemnity

You agree to defend and indemnify Scrappy Media against claims arising from your content, your contests, or your breach of these Terms.

13. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Florida.

14. Changes to these Terms

We may update these Terms from time to time. We will post changes on this page and notify account holders of material changes by email. Continued use of the Services after changes take effect means you accept them.

15. Contact

Questions about these Terms: support@scrappymedia.com. See also our Privacy Policy.